Customer Care Manager - State Farm Agent Team Member

Jared Mula; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

End of year bonus

Health insurance

Opportunity for advancement

Paid time off

Training & development

Performance bonus

Competitive salary

Job summary

Jared Mula - State Farm Agent in Atlanta is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordination of customer interactions.

You will manage inquiries, coordinate team workflows, assist with account updates and billing, track service metrics, and support community outreach initiatives. Licensing in Property/Casualty and Life/Health is required.

Qualifications

• Must be currently licensed (Property/Casualty, Life/Health).
• Must have more than 1 year of insurance experience.
• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Multitasking

Customer service focus

Education

Property/Casualty license

Life & Health license

Job description

Benefits:

• End of year bonus
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

You May Be a Great Fit as a Customer Care Manager at Jared Mula - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Atlanta, GA 30339

At Jared Mula - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Must be currently licensed (Property/Casualty, Life/Health).
• Must have more than 1 year of insurance experience.