Customer Care Manager - State Farm Agent Team Member

Glenn Waterhouse - State Farm Agent; Johnston (IA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Paid time off

401(k)

Competitive salary

Job summary

Glenn Waterhouse - State Farm Agent in Johnston, IA is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordination of customer interactions.

Responsibilities include managing inquiries, assisting with account updates and billing, tracking service metrics, and supporting community engagement initiatives. If you value integrity and helping others, you’ll fit with our team.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Customer service

Insurance licensing eligibility

Job description

Benefits:

• Paid time off


• 401(k)


• Competitive salary

You May Be a Great Fit as a Customer Care Manager at Glenn Waterhouse - State Farm Agent if:

• You're the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your community and want to make a positive impact on the people around you.


• You're a natural relationship-builder who earns confidence quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently providing options.


• You're compassionate under pressure and can guide someone through your worst day with clarity and empathy.

Location Address: Johnston, IA 50131

At Glenn Waterhouse - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.


• Coordinate team communication to maintain efficient workflows.


• Assist with account updates, billing inquiries, and policy reviews.


• Track service metrics and report progress to the agent.


• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.


• Strong attention to detail with the ability to manage multiple priorities.


• Prior experience in customer service, office management, or administrative support preferred.


• Must be able to obtain applicable state insurance licenses.