Customer Care Manager - State Farm Agent Team Member

Jack Boyajian - State Farm Agent; Pasadena (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Wellness resources

401(k) matching

Donation matching

Job summary

Jack Boyajian - State Farm Agent in California seeks a Customer Care Manager to oversee daily service operations and ensure a positive experience for policyholders. You will coordinate communications, manage inquiries, and support billing and account updates to keep workflows running smoothly.

This role emphasizes building relationships, guiding customers with empathy, and leading a small team in a friendly, community-focused office.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Customer service

Office management

Administrative support

Job description

Benefits:

• Paid time off
• Wellness resources
• 401(k) matching
• Donation matching

You May Be a Great Fit as a Customer Care Manager at Jack Boyajian - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

5952 Temple City Blvd, Temple City CA 91780 & 3324 E Colorado Blvd, Pasadena CA 91107

Our office is built on helping people—pairing great insurance guidance with a positive team culture. If you’re looking for growth, teamwork, and a rewarding place to build your future, this is where you’ll belong.

At Jack Boyajian - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.