Customer Care Manager - State Farm Agent Team Member

Ryanhudsonagency; Gainesville (GA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Job summary

Ryan Hudson State Farm Insurance is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers in Gainesville, GA. You will coordinate with the team to keep workflows efficient and handle inquiries, billing questions, and policy reviews with empathy and clarity.

Ideal candidates bring strong communication and organizational skills, a detail-oriented mindset, and a commitment to community service.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to have/obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.
• Engage with customers on their individual needs and offer solutions.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service experience

Insurance licenses

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary

You May Be a Great Fit as a Customer Care Manager at Ryan Hudson State Farm Insurance if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 475 Dawsonville Highway Suite E Gainesville, Ga 30504

At Ryan Hudson Insurance Agency Inc., we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.
• Engaging with customers on their individual needs and offering solutions multiple times a day.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to have/obtain applicable state insurance licenses.