Community Insurance Care Manager: Lead Service & Trust

Ryanhudsonagency; Gainesville (GA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Job summary

Ryan Hudson State Farm Insurance is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers in Gainesville, GA. You will coordinate with the team to keep workflows efficient and handle inquiries, billing questions, and policy reviews with empathy and clarity.

Ideal candidates bring strong communication and organizational skills, a detail-oriented mindset, and a commitment to community service.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to have/obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.
• Engage with customers on their individual needs and offer solutions.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service experience

Insurance licenses

Job description

Ryan Hudson State Farm Insurance is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers in Gainesville, GA. You will coordinate with the team to keep workflows efficient and handle inquiries, billing questions, and policy reviews with empathy and clarity.

Ideal candidates bring strong communication and organizational skills, a detail-oriented mindset, and a commitment to community service.