Customer Care Manager - State Farm Agent Team Member

State Farm Agent; Gainesville (GA); On-site; USD 30,000 - 70,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Job summary

Ryan Hudson State Farm Insurance in Gainesville, GA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. This role focuses on communication, organization, and coordinating customer interactions.

The position offers opportunities for advancement, benefits, and a competitive salary range. You will work closely with the local team to deliver tailored insurance and financial service solutions to the community.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to have/obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.
• Engaging with customers on their individual needs and offering solutions multiple times a day.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service

Team coordination

Insurance licenses

Job description

Responsive recruiter

Replies within 24 hours

Benefits

• Opportunity for advancement
• Paid time off
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary

You May Be a Great Fit as a Customer Care Manager at Ryan Hudson State Farm Insurance if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 475 Dawsonville Highway Suite E Gainesville, Ga 30504

At Ryan Hudson Insurance Agency Inc., we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.
• Engaging with customers on their individual needs and offering solutions multiple times a day.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to have/obtain applicable state insurance licenses.

Compensation: $30,000.00 - $70,000.00 per year

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Gainesville, GA And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.