Customer Care Manager: Growth, Impact & 401k Benefits

State Farm Agent; Gainesville (GA); On-site; USD 30,000 - 70,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Job summary

Ryan Hudson State Farm Insurance in Gainesville, GA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. This role focuses on communication, organization, and coordinating customer interactions.

The position offers opportunities for advancement, benefits, and a competitive salary range. You will work closely with the local team to deliver tailored insurance and financial service solutions to the community.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to have/obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.
• Engaging with customers on their individual needs and offering solutions multiple times a day.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service

Team coordination

Insurance licenses

Job description

Ryan Hudson State Farm Insurance in Gainesville, GA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. This role focuses on communication, organization, and coordinating customer interactions.

The position offers opportunities for advancement, benefits, and a competitive salary range. You will work closely with the local team to deliver tailored insurance and financial service solutions to the community.