Customer Care Manager

Nahoku Ahlo - State Farm Agency; Wahiawa (HI); Sur place; USD 40 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Life insurance

Retirement plan

Paid time off

Résumé du poste

Nahoku Ahlo - State Farm Agency in Hawaii seeks a Customer Care Manager to blend insurance sales with customer service. You will cultivate client relationships, assess insurance needs, and present coverage options to drive informed decisions.

Role combines a guaranteed base with performance-based commissions and bonuses, plus benefits such as health and retirement plans. Ideal for you if you are customer-focused, goal-driven, and ready to learn.

Qualifications

• Customer-focused and comfortable talking with people.
• Motivated by achieving goals and earning performance-based income.
• Confident communicating by phone, email, and in person.
• Organized and detail-oriented.
• Self-motivated and dependable.
• Comfortable learning new computer systems and technology.
• Able to manage multiple priorities in a busy office environment.
• Proactive when solving problems.
• Committed to providing accurate, timely service.
• Comfortable working independently while also contributing to a team.

Responsabilités

• Build and maintain strong relationships with customers.
• Follow up with current and prospective clients to identify insurance needs.
• Assist customers with questions about coverage, eligibility, billing, policy changes, transfers, and claims.
• Conduct needs-based conversations and explain insurance products in an easy-to-understand way.
• Prepare insurance quotes and present coverage options.
• Identify sales opportunities with both new and existing customers.
• Follow up on leads and develop new business opportunities.
• Provide responsive, professional service throughout the customer relationship.
• Build referral and networking relationships within the community.
• Stay current on insurance products, licensing requirements, and industry updates.
• Work collaboratively with the agency team to achieve individual and office goals.

Connaissances

Customer focus

Sales experience

Communication

Organization

Problem solving

Multi-tasking

Tech-savvy

Outils

CRM systems

Description du poste

About this position

Customer Care Manager

Build a Career in Insurance Sales & Customer Service

A successful State Farm agency is looking for a motivated, customer-focused professional to join the team as a Customer Care Manager.

This is a great opportunity for someone who enjoys helping people, building relationships, and combining customer service with sales. You’ll work with both existing customers and prospective clients to identify needs, explain coverage options, provide quotes, and help customers make informed insurance decisions.

Compensation: $60,000 - $75,000+ total potential compensation
Guaranteed Base: $40,000 + performance-based commissions and bonuses

What You'll Do

• Build and maintain strong relationships with customers
• Follow up with current and prospective clients to identify insurance needs
• Assist customers with questions about coverage, eligibility, billing, policy changes, transfers, and claims
• Conduct needs-based conversations and explain insurance products in an easy-to-understand way
• Prepare insurance quotes and present coverage options
• Identify sales opportunities with both new and existing customers
• Follow up on leads and develop new business opportunities
• Provide responsive, professional service throughout the customer relationship
• Build referral and networking relationships within the community
• Stay current on insurance products, licensing requirements, and industry updates
• Work collaboratively with the agency team to achieve individual and office goals

What We're Looking For

We're looking for someone who is:

• Customer-focused and comfortable talking with people
• Motivated by achieving goals and earning performance-based income
• Confident communicating by phone, email, and in person
• Organized and detail-oriented
• Self-motivated and dependable
• Comfortable learning new computer systems and technology
• Able to manage multiple priorities in a busy office environment
• Proactive when solving problems
• Committed to providing accurate, timely service
• Comfortable working independently while also contributing to a team

Insurance experience is helpful, but motivated candidates who are willing to learn are encouraged to apply.

Licensing

• Property & Casualty license – must be able to obtain
• Life & Health license – must be able to obtain
• Selected candidate must successfully complete all applicable licensing requirements and required training

Compensation & Benefits

• $40,000 guaranteed base salary
• Performance-based commissions and bonuses
• $60,000 - $75,000+ total potential compensation
• Paid time off, including vacation and personal/sick days
• Health insurance
• Dental insurance
• Life insurance
• Retirement plan
• Valuable insurance industry experience
• Opportunities for career growth and advancement within the agency

Why Join the Team?

This role offers the opportunity to develop valuable insurance, sales, and customer relationship skills while building a long-term career with a successful State Farm agency. The position combines a guaranteed base salary with additional earning potential through commissions and bonuses.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.