Customer Care Manager: Service Ops & Client Solutions

Ryan Platz - State Farm Agent; Bohemia (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Free food & snacks

Paid time off

Parental leave

Training & development

Job summary

Ryan Platz - State Farm Agent in Bohemia, NY is seeking a Customer Care Manager to lead daily service operations. This position entails managing customer inquiries, ensuring efficiency in team workflows, and supporting community engagement initiatives.

The ideal candidate will have excellent communication and organizational skills, with a passion for helping others and a preference for prior customer service experience. Strong attention to detail is essential to effectively manage multiple priorities.

Qualifications

• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Customer service experience

Job description

Ryan Platz - State Farm Agent in Bohemia, NY is seeking a Customer Care Manager to lead daily service operations. This position entails managing customer inquiries, ensuring efficiency in team workflows, and supporting community engagement initiatives.

The ideal candidate will have excellent communication and organizational skills, with a passion for helping others and a preference for prior customer service experience. Strong attention to detail is essential to effectively manage multiple priorities.