Customer Care Manager - State Farm Agent Team Member

Protectwithplatz; Bohemia (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Free food & snacks

Paid time off

Parental leave

Job summary

Protectwithplatz is seeking a Customer Care Manager in Bohemia, NY to oversee daily service operations and ensure a positive customer experience. This role requires excellent communication and organizational skills, paired with a strong focus on relationship-building and community support.

Responsibilities include managing customer inquiries, coordinating team workflows, and tracking service metrics. The position offers an annual salary range of $50,000 to $70,000 along with various benefits including 401(k) matching and paid time off.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication skills

Organizational skills

Attention to detail

Customer service experience

Job description

Customer Care Manager - State Farm Agent Team Member

Full Time in Bohemia - NY

Replies within 24 hours

• 401(k) matching
• Bonus based on performance
• Free food & snacks
• Paid time off
• Parental leave

You May Be a Great Fit as a Customer Care Manager at Ryan Platz, State Farm if

• You’re the person people call first when life goes sideways – calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address 3920 Veterans Memorial Highway, Ste 12 - Bohemia NY 11716

At Ryan Platz State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation $50,000.00 - $70,000.00 per year