Bilingual Insurance Customer Relations Manager

Ryan Platz - State Farm Agent; Bohemia (NY); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Parental leave

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Ryan Platz - State Farm Agent in Bohemia, NY is seeking a bilingual Spanish-speaking Customer Relations Manager. The role focuses on delivering exceptional client experiences, handling inquiries about insurance options, policy changes, billing, and claims, and supporting agency growth.

Both part-time and full-time applicants are welcome. The position emphasizes customer service, communication skills, and proactive problem-solving, with opportunity for advancement and a competitive salary plus

Qualifications

• Bi-lingual Spanish speaking; insurance licensed or minimal personal lines license
• Customer-focused with strong communication skills
• Able to relate to customers and anticipate needs

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a needs-based review process to educate customers about insurance options.
• Use effective communication to support business development and customer satisfaction.

Job description

Ryan Platz - State Farm Agent in Bohemia, NY is seeking a bilingual Spanish-speaking Customer Relations Manager. The role focuses on delivering exceptional client experiences, handling inquiries about insurance options, policy changes, billing, and claims, and supporting agency growth.

Both part-time and full-time applicants are welcome. The position emphasizes customer service, communication skills, and proactive problem-solving, with opportunity for advancement and a competitive salary plus