Customer Care Manager - State Farm Agent Team Member

Ryan Platz - State Farm Agent; Bohemia (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Free food & snacks

Paid time off

Parental leave

Training & development

Job summary

Ryan Platz - State Farm Agent in Bohemia, NY is seeking a Customer Care Manager to lead daily service operations. This position entails managing customer inquiries, ensuring efficiency in team workflows, and supporting community engagement initiatives.

The ideal candidate will have excellent communication and organizational skills, with a passion for helping others and a preference for prior customer service experience. Strong attention to detail is essential to effectively manage multiple priorities.

Qualifications

• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Customer service experience

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks
• Paid time off
• Parental leave
• Training & development

You May Be a Great Fit as a Customer Care Manager at Ryan Platz, State Farm If

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 3920 Veterans Memorial Highway, Ste 12 - Bohemia NY 11716

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.