Customer Care Manager - Lead Service & Community Impact

Jared Mula; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

End of year bonus

Health insurance

Opportunity for advancement

Paid time off

Training & development

Performance bonus

Competitive salary

Job summary

Jared Mula - State Farm Agent in Atlanta is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordination of customer interactions.

You will manage inquiries, coordinate team workflows, assist with account updates and billing, track service metrics, and support community outreach initiatives. Licensing in Property/Casualty and Life/Health is required.

Qualifications

• Must be currently licensed (Property/Casualty, Life/Health).
• Must have more than 1 year of insurance experience.
• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Multitasking

Customer service focus

Education

Property/Casualty license

Life & Health license

Job description

Jared Mula - State Farm Agent in Atlanta is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordination of customer interactions.

You will manage inquiries, coordinate team workflows, assist with account updates and billing, track service metrics, and support community outreach initiatives. Licensing in Property/Casualty and Life/Health is required.