Customer Care Manager — Lead Service Excellence

State Farm Agent; Atlanta (GA); On-site; USD 46,750 - 63,250; Full time

Benefits offered by this job

End of year bonus

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Jared Mula - State Farm Agent in Atlanta, GA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive experience for customers. The role emphasizes clear communication, organization, and coordinating customer interactions.

You will manage inquiries, coordinate team workflows, assist with account updates and policy reviews, track service metrics, and support community outreach.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Must be currently licensed (Property/Casualty, Life/Health).
• Must have more than 1 year of insurance experience.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Licensed (Property/Casualty)

Insurance experience 1+ year

Job description

Jared Mula - State Farm Agent in Atlanta, GA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive experience for customers. The role emphasizes clear communication, organization, and coordinating customer interactions.

You will manage inquiries, coordinate team workflows, assist with account updates and policy reviews, track service metrics, and support community outreach.