Customer Care Manager - State Farm Agent Team Member

Michael Howell - State Farm Agent; Athens (AL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k)

Bonus based on performance

Job summary

Michael Howell State Farm in Athens, AL is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will lead a team, coordinate communications, and support policy reviews to protect what matters most.

The ideal candidate excels in clear communication, organization, and community outreach, and is committed to providing meaningful help during life events, claims assistance, and client interactions.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organizational skills

Attention to detail

Customer service experience

Job description

Benefits:

• Paid time off
• Training & development
• 401(k)
• Bonus based on performance

You May Be a Great Fit as a Customer Care Manager at Michael Howell State Farm if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 903 South Clinton St Athens, AL 35611

At Michael Howell State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.