Customer Experience Advocate | Growth & Advancement

Mike Meeker Insurance Agency; City of Oneonta (NY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

Michael Meeker - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service within a community-focused insurance agency. You will handle inquiries, update client records, and collaborate with team members to meet client needs.

The role emphasizes empathy, accuracy, and proactive problem-solving, with chances for advancement for motivated, sales-minded individuals who excel at helping people in a fast-paced environment.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Job description

Michael Meeker - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service within a community-focused insurance agency. You will handle inquiries, update client records, and collaborate with team members to meet client needs.

The role emphasizes empathy, accuracy, and proactive problem-solving, with chances for advancement for motivated, sales-minded individuals who excel at helping people in a fast-paced environment.