Customer Care Manager: Lead Service & Community Impact

Agent Marcela; Kings Park (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Marcela Ruppert - State Farm Agent in Kings Park, NY is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. This role emphasizes clear communication, organized workflows, and proactive account updates, billing inquiries, and policy reviews.

You'll lead a team, support community outreach, and track service metrics to drive continuous improvements. If you value integrity, care, and meaningful work, this is a fit.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in a managerial role.
• Must be able to obtain applicable state insurance licenses.
• Bilingual Mandarin preferred.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Job description

Marcela Ruppert - State Farm Agent in Kings Park, NY is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. This role emphasizes clear communication, organized workflows, and proactive account updates, billing inquiries, and policy reviews.

You'll lead a team, support community outreach, and track service metrics to drive continuous improvements. If you value integrity, care, and meaningful work, this is a fit.