Customer Care Manager: Lead Service & Community Impact

Agentjackb; Pasadena (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Wellness resources

401(k) matching

Donation matching

Job summary

Jack Boyajian - State Farm Agent in Pasadena is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordination of customer interactions.

You will coordinate the team, manage inquiries, and support policy reviews while contributing to community outreach efforts and a positive team culture. A path for growth and meaningful, community-focused work is highlighted.

Qualifications

• Excellent communication and organizational skills.
• Ability to manage multiple priorities.
• Prior experience in customer service or office management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service experience

Job description

Jack Boyajian - State Farm Agent in Pasadena is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordination of customer interactions.

You will coordinate the team, manage inquiries, and support policy reviews while contributing to community outreach efforts and a positive team culture. A path for growth and meaningful, community-focused work is highlighted.