Customer Care Manager - Growth & Community Impact

Asian Community Development Corporation; Bakersfield (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

IRA (matching, no vesting required)

Company Sponsored Life Insurance

Weekly Self Development Training

Annual Holiday Party

Monthly Team Building Party

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

Darlene Denison - State Farm Agent in Bakersfield, CA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive experience for customers. The role emphasizes strong communication, organization, and coordination across the team.

The ideal candidate will manage inquiries, support policy reviews, and drive community outreach while maintaining high service standards and a compassionate approach.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication skills

Organizational skills

Multi-tasking

Tools

Insurance licenses

Job description

Darlene Denison - State Farm Agent in Bakersfield, CA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive experience for customers. The role emphasizes strong communication, organization, and coordination across the team.

The ideal candidate will manage inquiries, support policy reviews, and drive community outreach while maintaining high service standards and a compassionate approach.