Customer Care Manager — Growth, Benefits & Impact

Heather Thies; Florida; Sur place; USD 50 000 - 75 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Vision insurance

Dental insurance

Paid time off

Opportunity for advancement

Résumé du poste

Heather Thies - State Farm Agent is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. The role emphasizes communication, organization, and coordination of customer interactions, with responsibilities to uncover customer needs and guide product recommendations.

The position is full-time in Clermont, FL, offering a pathway to advancement and a community-focused environment where helping others matters.

Qualifications

• Excellent communication and organizational skills.
• Experience in the insurance industry with proven cross-sell results.
• Leadership experience in customer service, office management, or administrative support.
• Able to obtain applicable state insurance licenses.

Responsabilités

• Manage customer inquiries and daily service activities.
• Engage with existing customers to discuss product options.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service and cross-sell metrics and report progress to the agent.
• Assist customers in reviewing insurance and financial service offerings.
• Support community engagement and customer outreach initiatives.

Connaissances

Communication

Organization

Leadership abilities

Insurance industry experience

Management experience

Licensing (state insurance)

Description du poste

Heather Thies - State Farm Agent is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. The role emphasizes communication, organization, and coordination of customer interactions, with responsibilities to uncover customer needs and guide product recommendations.

The position is full-time in Clermont, FL, offering a pathway to advancement and a community-focused environment where helping others matters.