Customer Experience & Operations Manager

State Farm Agent; Grovetown (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Gym stipend

Birthday off

Flexible schedule

Bonus based on performance

Paid time off

Profit sharing

401(k) matching

Job summary

State Farm Agent in Grovetown is looking for a Customer Service Manager to lead their agency team and enhance exceptional customer experiences. The ideal candidate will oversee daily operations, handle escalated complaints, and implement office policies.

Offering a competitive salary of $60,000 to $90,000 annually and a range of benefits including health insurance, gym stipend, and opportunities for advancement.

Qualifications

• Prior management or leadership experience required.
• Strong organizational and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Oversee the agency team and daily operations.
• Develop and implement office policies and procedures.
• Handle escalated customer complaints and issues.

Skills

Management experience

Organizational skills

Problem-solving skills

Verbal communication

Written communication

Sales experience

Job description

State Farm Agent in Grovetown is looking for a Customer Service Manager to lead their agency team and enhance exceptional customer experiences. The ideal candidate will oversee daily operations, handle escalated complaints, and implement office policies.

Offering a competitive salary of $60,000 to $90,000 annually and a range of benefits including health insurance, gym stipend, and opportunities for advancement.