Director of Customer Service State Farm Agent Team Member

State Farm; Lincoln (NE); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading insurance agency in Nebraska is seeking a remote Director of Customer Service. The ideal candidate will lead and manage customer service operations, ensuring high standards of service while training a team to meet performance metrics. Strong communication and leadership skills are essential, as you will be guiding team members to provide excellent customer support. This position allows for the opportunity to make a meaningful impact in the community while developing your career.

Qualifications

• Leadership or supervisory experience preferred.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership skills

Strong communication skills

Time management skills

Ability to motivate team

Job description

Looking for candidate with previous State Farm experience who can lead our customer service/retention side of our Agency remotely.

You May Be a Great Fit as a Director of Customer Service at Drew Edmond State Farm if:

You’re the person people call first when life goes sideways - calm, steady, and ready to help.

You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.

You’re a natural relationship-builder who earns trust quickly and keeps it.

You listen first, then guide, making customers feel understood while confidently recommending solutions.

You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Remote

At Drew Edmond State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

This is a remote position.