Customer Care Manager: Community Insurance Support Leader

Michael Howell - State Farm Agent; Athens (AL); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Training & development

401(k)

Bonus based on performance

Descripción de la vacante

Michael Howell State Farm in Athens, AL is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will lead a team, coordinate communications, and support policy reviews to protect what matters most.

The ideal candidate excels in clear communication, organization, and community outreach, and is committed to providing meaningful help during life events, claims assistance, and client interactions.

Formación

• Excellent communication and organizational skills.
• Strong attention to detail with ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilidades

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Conocimientos

Communication

Organizational skills

Attention to detail

Customer service experience

Descripción del empleo

Michael Howell State Farm in Athens, AL is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. You will lead a team, coordinate communications, and support policy reviews to protect what matters most.

The ideal candidate excels in clear communication, organization, and community outreach, and is committed to providing meaningful help during life events, claims assistance, and client interactions.