Customer Care Manager - State Farm Agent Team Member

Michael Church - State Farm Agent; East Lansing (MI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Employee discounts

Competitive salary

Opportunity for advancement

Job summary

Michael Church - State Farm Agent is seeking a Customer Care Manager in East Lansing, MI to oversee daily service operations, manage customer inquiries, and coordinate team communication for efficient workflows.

The role emphasizes account updates, billing inquiries, policy reviews, and tracking service metrics, with a focus on community engagement and compassionate customer care.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organizational skills

Attention to detail

Customer service experience

Office management

Administrative support

Insurance licenses

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts

You May Be a Great Fit as a Customer Care Manager at Michael Church - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: East Lansing, MI 48823

At Michael Church - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.