Insurance Growth & Care Manager

Bradley Jacobs - State Farm Agent; Mobile (AL); On-site; USD 38,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

Bradley Jacobs State Farm is seeking a Customer Care Manager in Mobile,AL to strengthen and grow relationships with existing customers while identifying opportunities to protect them with additional insurance products.

This is a sales-focused role with roughly 70% of duties on sales, policy reviews, and new opportunities, and 30% on delivering exceptional service and resolving inquiries. A customer-first mindset and drive to meet production goals are essential.

Qualifications

• Excellent communication and relationship-building skills.
• Sales-minded and comfortable identifying opportunities during customer conversations.
• Self-motivated and able to work toward measurable sales and activity goals.
• Highly organized and capable of balancing proactive sales activity with customer service responsibilities.
• Coachable, accountable, and motivated by personal and team growth.
• Previous sales, account management, insurance, or relationship-based customer experience preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Conduct proactive policy reviews to identify coverage gaps and sales opportunities within the existing book of business.
• Maximize sales opportunities with existing customers through needs-based conversations and product recommendations.
• Cross-sell and deepen customer relationships across auto, home, life, and other available insurance products.
• Generate new-business opportunities through referrals, outbound outreach, and existing customer relationships.
• Consistently follow up on identified sales opportunities and confidently ask for the business.
• Meet established monthly sales, activity and customer-retention goals.
• Manage customer inquiries and provide timely, professional resolution of account and policy needs.
• Assist customers with billing questions, policy changes, claims guidance, and other service needs.
• Proactively contact customers to strengthen relationships, improve retention, and uncover additional needs.
• Maintain accurate documentation of customer interactions, sales opportunities, follow-ups, and outcomes.
• Work closely with the Acquisition Specialist and Agent to maximize agency growth and customer retention.

Skills

Communication

Sales mindset

Self-motivated

Organized

Coachable

Accountable

Job description

Bradley Jacobs State Farm is seeking a Customer Care Manager in Mobile,AL to strengthen and grow relationships with existing customers while identifying opportunities to protect them with additional insurance products.

This is a sales-focused role with roughly 70% of duties on sales, policy reviews, and new opportunities, and 30% on delivering exceptional service and resolving inquiries. A customer-first mindset and drive to meet production goals are essential.