Customer Care Manager

Drees Company; San Antonio (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

AD&D Insurance

Critical illness insurance

Wellness rewards

401(k) savings plan

Profit Sharing

Paid time off

Tuition reimbursement

Disability insurance

Parental leave

Employee discount on Drees Home

Employee Assistance Program

Job summary

Drees Homes is seeking a Customer Care Manager for our growing San Antonio, TX Division to lead the Customer Care team, ensuring quick responses and resolutions to homeowner concerns while upholding Drees' commitment to quality and service.

You will hire, train, and supervise staff, manage budgets, coordinate with Trade Partners, and oversee inspections and 90-day follow-ups, delivering exceptional customer experiences in a dynamic market.

Qualifications

• 4+ years previous experience in the homebuilding industry.
• Familiarity with construction processes.
• Good computer skills with an understanding of homebuilding software systems.
• 2-4 year college degree a plus.

Responsibilities

• Ensure a quick response and resolution to all homeowner inquiries and work orders
• Hire and direct employees to properly staff the Customer Care Department
• Train and manage Customer Care Representatives in all aspect of the job and expectations
• Audit the quality, accuracy, and proper presentation of Home Quality Inspections, New Home Presentations and 90-day Follow Ups
• Complete all work orders within 14 days of initial home visit
• Personally meet with homeowners as necessary to provide outstanding customer service
• Prepare and control the annual Customer Care expense budget
• Direct and communicate with Trade Partners
• Attend Division meetings

Skills

Leadership

Customer service

Conflict resolution

Communication

Problem solving

Organization

Education

College degree

Tools

Homebuilding software

MS Office

Job description

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers— earning recognition as the 18th largest privately owned builder in the country and building a culture of long-tenured employees.

We are proud to be a five-time U.S. Best Managed Company (2022–2026), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.

Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.

Drees Homes is seeking candidates for the position of Customer Care Manager for our growing San Antonio, TX Division. This position is responsible for the leadership, coordination, administration, training and management of all Customer Care personnel and processes to provide quick response and resolution to all homeowner concerns.

Key Responsibilities

• Ensure a quick response and resolution to all homeowner inquiries and work orders
• Hire and direct employees to properly staff the Customer Care Department
• Train and manage Customer Care Representatives in all aspect of the job and expectations
• Audit the quality, accuracy, and proper presentation of Home Quality Inspections, New Home Presentations and 90-day Follow Ups
• Complete all work orders within 14 days of initial home visit
• Personally meet with homeowners as necessary to provide outstanding customer service
• Prepare and control the annual Customer Care expense budget
• Direct and communicate with Trade Partners
• Attend Division meetings

Knowledge And Skills

• Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
• Excellent written and verbal communication skills
• Problem solving ability and strong follow-up
• Customer oriented with friendly approachable demeanor
• Must have a positive attitude, be dependable and ethical
• Strong organizational and leadership skills

Requirements

4+ years previous experience in the homebuilding industry

Experience In a Customer Service Related Role, Preferred

• Familiarity with construction processes
• Good computer skills with an understanding of homebuilding software systems, helpful
• 2-4 year college degree a plus

Premier Benefits To Support YOU

• Medical, dental and vision
• Life, AD&D, and critical illness insurance
• Wellness rewards
• 401(k) savings plan
• Profit Sharing
• Paid time off increasing with tenure
• Tuition reimbursement
• Long and short disability and Parental leave
• Employee discount program on the purchase of a Drees Home
• Employee Assistance Program and much more!

Excellent salary and bonus potential.

Join a special team what works together to make Drees Homes a successful company and a rewarding place to work!

Summary

Equal Opportunity Employer

Drug Free Workplace

To learn more about Drees Homes, visit our website - www.dreeshomes.com