Customer Care/Warranty Representative

Drees Homes

Fort Mitchell (KY)

On-site

USD 34,440 - 48,216

Full time

14 days+

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Benefits offered by this job

Comprehensive benefit package including profit sharing & 401(k) plans

Excellent hourly rate and bonus potential

Job summary

Drees Homes is seeking a Customer Care/Warranty Representative to address post-closing customer issues. The ideal candidate will possess strong communication and problem-solving skills, ensuring customer satisfaction through effective service. This role includes managing warranty requests and conducting follow-ups in a fast-paced environment.

Qualifications

3-5 years Residential Home Experience ideal.
Must have basic computer skills.
Self-driven and able to work independently.

Responsibilities

Complete assigned warranty service requests.
Evaluate all customer complaints and report solutions.
Conduct 90-day appointments and service as needed.

Skills

Customer oriented

Conflict resolution

Communication skills

Problem solving

Education

High School Diploma

Construction or related college degree

Tools

iPad

Job description

Overview

Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It’s why we rank as the 21st largest privately-owned builder in the country and have a track record of long-tenured employees. We’re proud of being named a 2023 and 2024 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we’ve been officially certified as a Great Place to Work in both 2023 and 2024. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.

Headquartered in Fort Mitchell, Kentucky, Drees has operations in ten metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas and Houston, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.

Responsibilities/Qualifications

Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Cincinnati area and surrounding areas. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.

Duties and Responsibilities:

Complete assigned warranty service requests within the guidelines of company policy
Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
Evaluate all customer complaints and report solutions
Conduct 90 day appointments and service as needed basis for the remainder of the year
Keep the customer care system up-to-date and accurate
Recommend changes that will improve processes
Monitor and respond to email and voice mail messages daily
Comply with the "Warranty On Call" procedure

Desired Knowledge and Skills:

Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution

Excellentverbal and written communication skills with internal and external customers
Generalknowledge of residentialconstruction and the homebuilding process
Must have basic computer skills, experience using an iPad preferred
Self-driven and able to work independently
Customer oriented, outgoing, dependable & ethical
Punch-outskills, hands on repair skills - paint, drywall, carpentry, etc. helpful
Problem solving abilities with excellent follow-up skills
Must have reliable transportation
Must have a High School Diploma
Construction or other related college degree a plus
3-5 years Residential Home Experience ideal