Customer Care & Loan Solutions Specialist

towerloan; Natchitoches (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health and Well-Being options

401(k) Match

Paid Time Off

Paid Holidays

Annual raises and bonuses

Monthly incentive

Charitable campaigns

Job summary

Tower Loan is hiring a Customer Service Representative to deliver exceptional service, promote financial solutions, and manage payments daily at our on-site location. You’ll balance cash, handle deposits, and support loan processing while helping customers choose the right products.

The role offers a full-time schedule with potential for incentives and career growth within a company with 80+ years in consumer finance. Extensive training and advancement opportunities are available.

Qualifications

• High School Diploma or GED required.
• Valid driver's license and reliable vehicle required.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Sales

Education

High School Diploma or GED

Job description

Tower Loan is hiring a Customer Service Representative to deliver exceptional service, promote financial solutions, and manage payments daily at our on-site location. You’ll balance cash, handle deposits, and support loan processing while helping customers choose the right products.

The role offers a full-time schedule with potential for incentives and career growth within a company with 80+ years in consumer finance. Extensive training and advancement opportunities are available.