Assistant Customer Care Manager: Elevate Homebuyer Experience

PulteGroup Inc.; Brentwood (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

PulteGroup Inc. is hiring an Assistant Customer Care Manager for our Brentwood, TN operations. The role supports warranty management, on-site inspections, and customer communications to maintain homebuyer satisfaction.

The ideal candidate has a university degree or equivalent, 0–2 years of experience, and excellent verbal and written communication, plus basic computer skills. You will coordinate repairs, monitor service requests, and contribute to CCM certification while helping a diverse team

Qualifications

• University degree or equivalent experience.
• 0–2 years of relevant work experience.
• Excellent verbal and written communication.
• Basic computer literacy.
• Demonstrated commitment to customer satisfaction.
• Ability to read blueprints preferred.
• General knowledge of building codes preferred.

Responsibilities

• Complete Division and onboarding training programs.
• Interact with management until CCM Certification is achieved.
• Develop literacy in construction warranty, materials, and standards.
• Responsible for build quality confirmation before customer delivery.
• Monitor warranty repairs and validate service progression.
• Coordinate and conduct on-site warranty inspections and generate work orders.
• Follow up with homeowners and vendors on open service requests.
• Gain proficiency in diverse customer communications and escalated issues.
• Drive repeat and referral business through feedback and surveys.
• Complete CCM Certification before operating independently.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Blueprint reading

Building codes

Computer literacy

Education

University degree or equivalent experience

Job description

PulteGroup Inc. is hiring an Assistant Customer Care Manager for our Brentwood, TN operations. The role supports warranty management, on-site inspections, and customer communications to maintain homebuyer satisfaction.

The ideal candidate has a university degree or equivalent, 0–2 years of experience, and excellent verbal and written communication, plus basic computer skills. You will coordinate repairs, monitor service requests, and contribute to CCM certification while helping a diverse team