Customer Care & Lead Conversion Specialist

BURIC HEATING AND AIR CONDITIONING; Columbia (MD); On-site; USD 48,000 - 75,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Training & development

401(k)

401(k) matching

Performance bonus

Company events

Competitive pay

Dental insurance

Uniforms provided

Health insurance

Job summary

Buric Heating and Air Conditioning in Columbia, MD is seeking a friendly, motivated Customer Care Representative to help customers and support a positive team environment.

You will make outbound calls, respond quickly to inbound leads, schedule opportunities, and work with technicians and office staff to deliver outstanding service. Competitive pay with comprehensive benefits and opportunities for advancement.

Qualifications

• Strong communication and customer service skills.
• Ability to speak on the phone for extended periods.
• Comfort with basic computer programs and software.
• Team-oriented with a positive work ethic.

Responsibilities

• Spend the majority of the day making outbound calls and some inbound calls.
• Lead the office inside-sales efforts.
• Schedule the highest priority opportunities (commission linked).
• Respond to inbound leads in under 1 minute (commission linked).
• Outbound calling to rehash unsold estimates/appointments (commission linked).
• Communicate clearly with customers, technicians, and office staff.
• Enter and manage information in company systems.
• Provide outstanding customer service over the phone.

Skills

Strong communication

Customer service

Phone conversations

Basic computer skills

Team player

Positive attitude

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance

Buric Heating and Air Conditioning
Columbia, MD Full-Time | $48,000 - $75,000+/year

Join a Team That Values You

Looking for a workplace where you feel appreciated, supported, and motivated to grow? At Buric Heating and Air Conditioning, we believe great employees create great customer experiences. We’re looking for a friendly, motivated Customer Care Representative who enjoys helping people and being part of a positive team environment.

What We Offer

Competitive Pay: $48,000 starting salary with potential to earn up to $75,000+

• Great Benefits: Health insurance, dental insurance, and 401(k) with company matching
• Paid Time Off
• Year-Round Stability: We stay busy in every season
• Career Growth Opportunities: We promote from within as our company grows
• Ongoing Training & Development: We invest in your success

Commission Opportunities

• Schedule HVAC System Replacement estimate- $50 if scheduled to our standard and sells after the fact.
• HVAC System Replacement unsold estimate outreach: $300 per sale
• Booking inbound direct leads (Angi leads, yelp leads, etc): bonus based off booking percentage
• Unsold estimate outreach for all maintenance/service jobs ran by techs: $30 per booked appointment. Very long list!
• Review outreach: $20 per review collected. Endless list!

What You’ll Do

• Spend the majority of your day making outbound calls and some inbound calls.
  Lead the office inside-sales efforts
• Schedule the highest priority opportunities (commission linked)
• Respond/reach out to inbound leads in less than 1 minute as they come in (commission linked)
• Outbound calling to rehash unsold estimates/unsold work (commission linked)
• Communicate clearly with customers, technicians, and office staff
• Enter and manage information in company systems
• Provide outstanding customer service over the phone
• Help create a positive experience for every customer interaction

What We’re Looking For

• Strong communication and customer service skills
• Comfortable speaking on the phone for extended periods (8–10 hours daily)
• Basic computer skills and willingness to learn new software
• Team player who can also work independently
• Positive attitude and strong work ethic

Requirements

• Valid driver’s license with a clean driving record
• Ability to pass background checks and regular drug testing
• Willingness to work occasional evenings, weekends, or holidays if needed
• Reliable transportation to Columbia, MD

Buric Heating and Air Conditioning provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.