Call Center 1st Shift

Brooks Equipment Company; Jacksonville (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Commercial Fire is seeking a motivated Call Center Representative to serve as the essential link between our nationwide customers and field technicians. You will handle inbound calls, provide timely updates, and dispatch technicians for urgent repairs and preventative maintenance.

A strong customer-first mindset and reliable attendance are required. Experience in a call center, dispatching, or fire/life safety is a plus, but not required.

Qualifications

• Customer-first mindset and friendly phone presence.
• Excellent verbal and written communication.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

Responsibilities

• Inbound call management from on-site technicians.
• Provide customer support updates and ETA information.
• Dispatch technicians to locations for urgent repairs and maintenance.
• Build professional relationships with technicians, customers, and internal teams.

Skills

Customer-first mindset

Strong communication

Multitasking pro

Reliability and drive

Job description

About UsCommercial Fire is a leading nationwide provider of fire protection and life safety services. We partner with a vast network of affiliate technicians across the United States to deliver reliable, world-class customer service to our clients. We are seeking a motivated, career-driven individual who wants to gain valuable experience in the customer service and logistics realm while developing the essential skills needed for long-term professional growth.ResponsibilitiesAs a Call Center Representative, you will serve as the vital link between our national customers and our field technicians. Your day-to-day will include:Inbound Call Management: Handle incoming calls from on-site technicians performing inspections and repairs for our major national accounts (including retail, hospitality, and restaurant chains).Customer Support & Updates: Respond to inquiries from customers and facilities management companies requesting service, and provide timely updates on existing requests (including technician ETAs at the store level).Dispatcher Logistics: Dispatch technicians to customer locations for urgent demand repairs, system assessments, and preventative maintenance work orders.Relationship Building: Cultivate strong, professional relationships with technicians, customers, and internal team members.Special Projects: Adapt and contribute to special projects and other duties as assigned to support team success.QualificationsCustomer-First Mindset: A passion for helping others and a professional, friendly phone presence.Strong Communication: Excellent verbal and written communication skills.Multitasking Pro: Ability to thrive in a fast-paced environment, balance multiple priorities, and navigate computer systems simultaneously.Reliability & Drive: A motivated self-starter with strong attendance and a desire to learn and grow within the company.Prior experience in a call center, dispatching, or the fire/life safety industry is a plus, but not required!