Customer Service Dispatcher – Fire & Security Solutions

Fortis Fire & Safety; Orlando (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid vacation and sick time

Company paid holidays

401(k) retirement plan with company match

Medical, dental, and vision insurance

Pet insurance

Job summary

A nationwide fire protection company in Orlando, FL is seeking a motivated Customer Service Representative (Dispatcher). The candidate will manage customer communication, dispatch drivers, and perform administrative tasks. Ideal candidates should possess strong communication skills and at least 3 years of relevant experience, preferably in the construction or fire safety industry. This role will offer a competitive benefits package and opportunities for career advancement.

Qualifications

• At least 3 years of experience in a similar customer service/dispatcher role.
• Proven ability to manage multiple tasks simultaneously.
• Excellent communication skills with a strong customer-centric approach.

Responsibilities

• Handle all incoming client calls and inquiries.
• Dispatch drivers and service technicians efficiently.
• Prepare accurate invoices and maintain records.
• Provide timely updates to clients on their service requests.
• Collaborate with management to enhance customer satisfaction.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Dispatching tools proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

A nationwide fire protection company in Orlando, FL is seeking a motivated Customer Service Representative (Dispatcher). The candidate will manage customer communication, dispatch drivers, and perform administrative tasks. Ideal candidates should possess strong communication skills and at least 3 years of relevant experience, preferably in the construction or fire safety industry. This role will offer a competitive benefits package and opportunities for career advancement.