Customer Care & Data Entry Specialist (Inbound Calls)

Direct Staffing Inc; Monroeville (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Job summary

A staffing company is seeking a Patient Case Coordinator to manage inbound patient calls offering affordable options. The ideal candidate will have at least 2 years of customer service experience and strong data entry skills. Responsibilities include handling high volume calls, using Call Guide, and processing enrollment forms. This role offers a schedule of 11:30 a.m. to 8:00 p.m., Monday to Friday, with a possibility of a long-term position based on performance.

Qualifications

• 2+ years of Customer Service experience required.
• Strong Data Entry skills and Microsoft Office knowledge necessary.
• Excellent phone communication skills needed.

Responsibilities

• Handle high volume inbound customer calls.
• Utilize Call Guide for assistance.
• Document data entry for tracking purposes.
• Process incoming enrollment forms for the program.

Skills

Customer Service Experience

Data Entry

Effective Communication

Problem Solving

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

A staffing company is seeking a Patient Case Coordinator to manage inbound patient calls offering affordable options. The ideal candidate will have at least 2 years of customer service experience and strong data entry skills. Responsibilities include handling high volume calls, using Call Guide, and processing enrollment forms. This role offers a schedule of 11:30 a.m. to 8:00 p.m., Monday to Friday, with a possibility of a long-term position based on performance.