Customer Service Representative, Call Center

Hackney Education; Newburyport (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% paid medical

100% paid dental

100% paid vision insurance

401(k) match up to 10%

Life insurance

Pet insurance

Disability plan

Pension plan after 2 years of service

Generous vacation and paid time off

Job summary

The Institution for Savings in Newburyport is seeking a Call Center Representative to join our in-office Retail Operations Center. You will provide customer service across inbound channels, resolve routine account-related requests, and support customers with bank products and services.

You will handle deposits, loans, digital channels, and payments, navigate multiple systems, and maintain compliance with bank policies and regulatory requirements to ensure accurate, timely support.

Qualifications

• Customer-focused mindset required.
• Detail-oriented with strong accuracy.
• Comfort navigating multiple systems.
• Committed to following bank policies and regulatory requirements.

Responsibilities

• Provide exceptional customer service across inbound channels, including phone, email, and chat.
• Resolve routine account-related requests and answer questions; complete service-related tasks.
• Assist customers with a wide range of bank products and services, including deposit and loan accounts, digital channels, and payment services.

Job description

Overview

Call Center Representative - full-time, in-office at the Bank's Retail Operations Center in Newburyport. This position provides customer service across inbound channels, resolving routine account-related requests, answering questions, and completing service tasks. The role supports customers with bank products and services, including deposit and loan accounts, digital channels, and payment services. The ideal candidate is customer-focused, detail-oriented, comfortable navigating multiple systems, and committed to delivering accurate, timely support while following bank policies and regulatory requirements.

Responsibilities

• Provide exceptional customer service across inbound channels, including phone, email, and chat.
• Resolve routine account-related requests and answer questions; complete service-related tasks.
• Assist customers with a wide range of bank products and services, including deposit and loan accounts, digital channels, and payment services.
• N avigate multiple systems to access account information and update records as needed.
• Adhere to bank policies and regulatory requirements.

Benefits

• 100% paid medical
• 100% paid dental
• 100% paid vision insurance
• 401(k) match up to 10%
• Life insurance
• Pet insurance
• Disability plan
• Pension plan after 2 years of service
• Generous vacation and paid time off

The Institution for Savings is an Equal Opportunity Employer. Member FDIC. Member DIF.