Hybrid Contact Center Trainee – Banking Services

Middlesex Savings Bank; Medway (MA); Hybrid; USD 36,010 - 46,219; Full time

Job summary

Middlesex Savings Bank in Massachusetts is seeking a Contact Center Specialist Trainee to provide exceptional customer service while representing the bank. This hybrid position includes on-site training in Westborough, MA, focusing on developing both technical and advisory skills needed to support customers effectively.

The ideal candidate should possess at least a high school diploma and have strong communication skills. Expectation of a salary range of $36,010 to $46,219, depending on experience and qualifications.

Qualifications

• Must possess at least intermediate technology skills.
• Experience in customer service is preferred.
• Bilingual candidates are highly encouraged to apply.

Responsibilities

• Assist customers with inquiries via telephone and electronic means.
• Perform various customer transactions and research requests.
• Provide assistance with online banking and debit card issues.

Skills

Communication skills

Active listening

Customer service

Technical proficiency

Education

High School Diploma or equivalent

Tools

Windows Operating Systems

Microsoft Office tools

Job description

Middlesex Savings Bank in Massachusetts is seeking a Contact Center Specialist Trainee to provide exceptional customer service while representing the bank. This hybrid position includes on-site training in Westborough, MA, focusing on developing both technical and advisory skills needed to support customers effectively.

The ideal candidate should possess at least a high school diploma and have strong communication skills. Expectation of a salary range of $36,010 to $46,219, depending on experience and qualifications.