Customer Care Coordinator: Growth, Balance, Benefits

Clayton; Kentucky; On-site; USD 23,000 - 29,000; Full time

Job summary

Clayton is a leading home builder with a focus on attainable housing and customer experience. We are hiring a Customer Care Coordinator to support the Service department and ensure positive, timely customer interactions from calls to data entry.

The role reports to the Customer Care Manager and is full-time/hourly, based on onsite responsibilities. Ideal candidates have 2+ years in customer care coordination and strong MS Office/Excel skills.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of related experience in customer care coordination / administration.
• Proficient in Service Software Systems and MS Office, including Excel.
• Excellent phone etiquette and communication skills.
• Must be well organized and able to effectively manage time.

Responsibilities

• Manages large numbers of incoming calls.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
• Keeps records of customer interactions, process customer data, and file documents.
• Coordinates service requirements of customers effectively and timely.
• Takes the extra mile by inquiring about service requests to ensure one-trip service completion.
• Maintain physical and electronic records, effectively.
• Other duties as assigned.

Skills

Phone etiquette

Communication skills

Organization

Time management

MS Office / Excel

Education

High School diploma or equivalent

Tools

Service Software Systems

Job description

Clayton is a leading home builder with a focus on attainable housing and customer experience. We are hiring a Customer Care Coordinator to support the Service department and ensure positive, timely customer interactions from calls to data entry.

The role reports to the Customer Care Manager and is full-time/hourly, based on onsite responsibilities. Ideal candidates have 2+ years in customer care coordination and strong MS Office/Excel skills.