Customer Care Coordinator

Clayton; Kentucky; On-site; USD 23,000 - 29,000; Full time

Job summary

Clayton is a leading home builder with a focus on attainable housing and customer experience. We are hiring a Customer Care Coordinator to support the Service department and ensure positive, timely customer interactions from calls to data entry.

The role reports to the Customer Care Manager and is full-time/hourly, based on onsite responsibilities. Ideal candidates have 2+ years in customer care coordination and strong MS Office/Excel skills.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of related experience in customer care coordination / administration.
• Proficient in Service Software Systems and MS Office, including Excel.
• Excellent phone etiquette and communication skills.
• Must be well organized and able to effectively manage time.

Responsibilities

• Manages large numbers of incoming calls.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
• Keeps records of customer interactions, process customer data, and file documents.
• Coordinates service requirements of customers effectively and timely.
• Takes the extra mile by inquiring about service requests to ensure one-trip service completion.
• Maintain physical and electronic records, effectively.
• Other duties as assigned.

Skills

Phone etiquette

Communication skills

Organization

Time management

MS Office / Excel

Education

High School diploma or equivalent

Tools

Service Software Systems

Job description

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we’re actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you’re in the office, in the field, or on the floor. As a member of our team you’ll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Customer Care Coordinator

Reports to: Customer Care Manager

Department: Service

Job Status: Full-Time/Hourly

Mobility Profile: On Location

Position Summary: The Customer Care Coordinator is responsible for ensuring that our customer’s experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner.

Duties / Responsibilities:

• Manages large numbers of incoming calls.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
• Keeps records of customer interactions, process customer data, and file documents.
• Coordinates service requirements of customers effectively and timely.
• Takes the extra mile by inquiring about service requests to ensure one-trip service completion.
• Maintain physical and electronic records, effectively.
• Other duties as assigned.

Qualifications:

• High School diploma or equivalent.
• Minimum 2 years of related experience in customer care coordination / administration.
• Proficient in Service Software Systems and MS Office Products, including Excel.
• Excellent phone etiquette and communication skills.
• Must be well organized and able to effectively manage time.

Physical Demands:

• Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
• Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others.
• Constantly works in an indoor, temperature-controlled, sealed-window office environment.
• Work primarily involves sitting, standing, and walking homes.

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018

Clayton Manufacturing