Customer Care Coordinator

Thomasville Homes Llc; Baltimore, Northern (MD, KY); Hybrid; USD 40,000 - 45,000; Full time

Job summary

Thomasville Restoration in Baltimore, MD seeks a Customer Care Coordinator to support a growing team. You will handle calls, assemble folders, send welcome emails, and close files with accurate documentation. The role requires strong communication, detail orientation, and the ability to work in a fast-paced office environment.

English fluency is required; Spanish is a plus. On-call availability overnight and weekends may be required to handle emergency claims.

Qualifications

• 2 years of progressive work experience.
• 1 year of administrative experience, preferably in the home restoration industry.
• Ability to participate in an on-call rotation overnight and weekends to receive and assign emergency-related claims.
• Fluent in English; English and Spanish is a strong plus.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Responsibilities

• Answer office phone calls, transfer calls, and take or forward messages for all Thomasville team members.
• Review and forward messages received during after-hours.
• Assemble and distribute job folders with estimates and other job-related documents.
• Send welcome emails to new customers in the Reconstruction Department.
• Close job files and confirm that all job-related documents and photos are saved to the appropriate platforms.
• Assist with various administrative and operational duties.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Sales skills

Negotiation

Fluent English

Spanish a plus

Tools

Microsoft Office

Outlook

Word

Excel

Job description

## Customer Care CoordinatorApply: Baltimore, MD: Posted 6 Days Ago: JR100109Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.**Pay:** $40,000.00 - $45,000.00 per year ## About Thomasville RestorationTo help achieve this goal and support our growth, we are building a world-class Coordination Team and adding a Customer Care Coordinator who will be a key member of this team, reporting directly to the Head of Operations. ## **What You’ll Do*** Answer office phone calls, transfer calls, and take or forward messages for all Thomasville team members.* Review and forward messages received during after-hours.* Assemble and distribute job folders with estimates and other job-related documents.* Send welcome emails to new customers in the Reconstruction Department.* Close job files and confirm that all job-related documents and photos are saved to the appropriate platforms.* Assist with various administrative and operational duties. ## **Who You Are*** 2 years of progressive work experience.* 1 year of administrative experience, preferably in the home restoration industry.* Ability to participate in an on-call rotation overnight and during weekends to receive and assign emergency-related claims.* Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.* Fluent in English. English and Spanish is a strong plus.* Knowledge and understanding of restoration industry platforms is a plus.* Ability to establish and maintain strong working relationships with homeowners, insurance adjusters, and coworkers.* Solid work ethic, high integrity, positive attitude, and strong attention to detail and accuracy.* Motivated self-starter who is professional and has a passion for making things better.* Ability to work independently in a fast-paced, team-oriented office environment, multitask, and adapt to a rapidly growing business.* Proficiency in Microsoft Office, including Outlook, Word, and Excel. ## **Your Impac**tYou will help ensure calls, customer communication, job documentation, and administrative tasks are handled accurately and efficiently, supporting a smooth experience for both customers and the Thomasville team.