Customer Care & Operations Coordinator

Thomasville Restoration, LLC; Baltimore (MD); On-site; USD 40,000 - 45,000; Full time

Job summary

Thomasville Restoration, LLC is seeking a Customer Care Coordinator to join our Coordination Team, reporting directly to the Head of Operations. This role involves handling calls, messages, and documentation to support a growing restoration business.

Ideal candidates have at least 2 years of progressive work experience, 1 year in admin (restoration preferred), and are fluent in English; Spanish is a strong plus. Proficiency in Microsoft Office is expected.

Qualifications

• 2 years of progressive work experience.
• 1 year of administrative experience, preferably in the home restoration industry.
• Ability to participate in an on-call rotation overnight and weekends to receive and assign emergency-related claims.
• Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.
• Fluent in English; English and Spanish a strong plus.

Responsibilities

• Answer office phone calls, transfer calls, and take or forward messages for all Thomasville team members.
• Review and forward messages received during after-hours.
• Assemble and distribute job folders with estimates and other job-related documents.
• Send welcome emails to new customers in the Reconstruction Department.
• Close job files and ensure all documents and photos are saved to the appropriate platforms.
• Assist with various administrative and operational duties.

Skills

Communication skills

Bilingual English/Spanish

Customer service

Tools

Microsoft Office

Job description

Thomasville Restoration, LLC is seeking a Customer Care Coordinator to join our Coordination Team, reporting directly to the Head of Operations. This role involves handling calls, messages, and documentation to support a growing restoration business.

Ideal candidates have at least 2 years of progressive work experience, 1 year in admin (restoration preferred), and are fluent in English; Spanish is a strong plus. Proficiency in Microsoft Office is expected.