Customer Care & Case Support Specialist

YoungWilliams; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

YoungWilliams is seeking a Customer Service Representative to provide accurate information to customers, respond to inquiries, and forward clearly documented information to staff for further action. The role includes retrieving data from computer records and updating those records as needed.

The CSR greets customers, answers walk-in and telephone inquiries, and provides courteous service while ensuring confidentiality and compliance with policies.

Qualifications

• 1-2 years’ experience as customer service phone representative preferred.
• High School Diploma or GED.
• Ability to interact professionally in person and over the phone.

Responsibilities

• Greet customers and visitors to the office and maintain logs.
• Respond to walk-in and phone inquiries with accurate information.
• Provide information to customers in a courteous and professional manner.
• Obtain assistance from Case Specialist or Supervisor per policies.
• Process applications for child support services and advise on information needed.
• Record case information in automated or hard copy files.
• Handle mail tasks and maintain copier/fax supplies.
• Provide administrative/clerical support to case staff as needed.
• Initiate follow-up case status calls and maintain confidentiality.
• Attend regularly and perform other duties as assigned.

Skills

Customer service

Communication

Telephone etiquette

Education

High School Diploma or GED

Job description

YoungWilliams is seeking a Customer Service Representative to provide accurate information to customers, respond to inquiries, and forward clearly documented information to staff for further action. The role includes retrieving data from computer records and updating those records as needed.

The CSR greets customers, answers walk-in and telephone inquiries, and provides courteous service while ensuring confidentiality and compliance with policies.