Court Admin & Intake Clerk (Customer Service)

YoungWilliams; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

You will join YoungWilliams as an Admin/Clerical specialist, handling front-desk duties and intake for child support services. You will interact with customers face-to-face, respond to inquiries, and ensure accurate documentation is recorded in the system.

The role requires discretion, courteous communication, and reliable attendance to support case specialists and supervisors as needed.

Qualifications

• High school diploma or equivalent.
• Office experience preferred.
• Responds to walk-in and telephone inquiries.
• Maintains confidentiality of case information.
• Regular and timely attendance.

Responsibilities

• Greet visitors and maintain appointment logs.
• Respond to inquiries and provide accurate information.
• Assist with intake and provide information for child support services.
• Enter applications for service into automated computer system and assemble new files.
• Conduct interviews with custodial and non-custodial parents.
• Process mail and prepare envelopes for mailing.

Skills

Customer service

Communication

Confidentiality

Attendance

Education

High School Diploma

Tools

Automated computer system

Job description

You will join YoungWilliams as an Admin/Clerical specialist, handling front-desk duties and intake for child support services. You will interact with customers face-to-face, respond to inquiries, and ensure accurate documentation is recorded in the system.

The role requires discretion, courteous communication, and reliable attendance to support case specialists and supervisors as needed.