Customer Service & Records Specialist

YOUNGWILLIAMS INC; Chattanooga (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

YOUNGWILLIAMS INC is seeking a Customer Service Representative in Chattanooga, Tennessee. The CSR is responsible for delivering accurate information to customers, addressing requests, resolving issues, and guiding customers through the process while maintaining detailed records.

The role involves greeting visitors, managing inquiries by phone and in person, coordinating with case specialists and supervisors, and handling documentation and mail with diligence and discretion in a busy office

Qualifications

• Customer service experience or ability to interact professionally with clients.
• Strong written and verbal communication to convey information clearly.
• Ability to maintain confidentiality and handle sensitive case information.

Responsibilities

• Greets customers and visitors to the office, maintains appointment and visitor logs.
• Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information.
• Provides information to customers in a courteous, polite and professional manner.
• Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with policies.
• Responds to requests for applications for child support services by setting appointments, sending packets, and advising on needed information.
• Records in the automated and/or hard copy case file information related to the establishment/enforcement of a child support obligation.
• Inserts correspondence into envelopes for mailing; meters and delivers outgoing mail daily.
• Opens, date stamps, documents and/or takes appropriate action on incoming mail in a timely manner.
• Maintains paper supply in copiers and facsimile machines.
• Provides administrative/clerical assistance to case specialists/supervisors as needed.
• Initiates follow-up case status calls to customers as required.
• Maintains confidentiality and security of case information.
• Regular and timely attendance.
• Other duties as assigned.

Education

High School Diploma or GED

Job description

YOUNGWILLIAMS INC is seeking a Customer Service Representative in Chattanooga, Tennessee. The CSR is responsible for delivering accurate information to customers, addressing requests, resolving issues, and guiding customers through the process while maintaining detailed records.

The role involves greeting visitors, managing inquiries by phone and in person, coordinating with case specialists and supervisors, and handling documentation and mail with diligence and discretion in a busy office