Client Services Admin Clerk

YoungWilliams; Jackson (MS); On-site; USD 27,000 - 37,000; Full time

Job summary

YoungWilliams is seeking an Admin/Clerical professional to provide accurate information to customers and assist with a variety of clerical tasks. The role involves greeting visitors, maintaining records, responding to inquiries, and processing applications for child support services.

The position requires handling sensitive information, coordinating with case specialists, and ensuring timely completion of daily duties in a respectful, professional environment.

Qualifications

• High School Diploma or equivalent years of experience.
• Office experience preferred.

Responsibilities

• Greets visitors and customers to the office, maintains appointment and visitor logs.
• Maintains lobby area in a neat, professional environment and ensures appropriate handbooks and brochures are available in lobby area.
• Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer.
• Provides information to customers in a courteous, polite and professional manner.
• Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures.
• Responds to requests for applications for child support services by establishing appointments, sending out application packets, and advising customers of information needed to facilitate services.
• Enters applications for service into automated computer system and assembles new child support files.
• Records in the automated and/or hard copy case file information related to the establishment and/or enforcement of a child support obligation.

Education

High School Diploma or equivalent years of experience

Job description

YoungWilliams is seeking an Admin/Clerical professional to provide accurate information to customers and assist with a variety of clerical tasks. The role involves greeting visitors, maintaining records, responding to inquiries, and processing applications for child support services.

The position requires handling sensitive information, coordinating with case specialists, and ensuring timely completion of daily duties in a respectful, professional environment.