Customer Service & Case Information Specialist

Youngwilliams Pc; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Youngwilliams PC in Chattanooga, TN is seeking a Customer Service Representative. The CSR greets customers, handles inquiries by phone and in person, provides accurate information, and forwards documented cases to the appropriate staff.

The role includes updating computer records and maintaining confidentiality of case information. Requirements include a High School Diploma or GED and 1–2 years’ customer service experience preferred.

Qualifications

• Experience in customer service by phone preferred.
• Ability to access and update computer records.
• Professional and courteous communication.

Responsibilities

• Greets customers and visitors to the office, maintains appointment and visitor logs.
• Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer.
• Provides information to customers in a courteous, polite and professional manner.
• Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures.
• Responds to requests for applications for child support services by establishing appointments, sending out application packets, and advising customers of information needed to facilitate services.
• Records in the automated and/or hard copy case file information related to the establishment and/or enforcement of a child support obligation.
• Inserts correspondence into envelopes for mailing; meters and delivers outgoing mail daily.
• Opens, date stamps, documents and/or takes appropriate action on incoming mail accurately and within established time frames.
• Maintains paper supply in copiers and facsimile machines.
• Provides administrative/clerical assistance to case specialists/supervisors as needed.
• Initiates follow-up case status calls to customers as required.
• Maintains confidentiality and security of case information.
• Regular and timely attendance.
• Other duties as assigned

Skills

Customer service

Phone support

Communication skills

Data entry

Education

High School Diploma or GED

Job description

Youngwilliams PC in Chattanooga, TN is seeking a Customer Service Representative. The CSR greets customers, handles inquiries by phone and in person, provides accurate information, and forwards documented cases to the appropriate staff.

The role includes updating computer records and maintaining confidentiality of case information. Requirements include a High School Diploma or GED and 1–2 years’ customer service experience preferred.