Child Support Case Manager – Customer Service Specialist

YoungWilliams; Overland Park (KS); On-site; USD 32,000 - 45,000; Full time

Job summary

YoungWilliams is seeking a Child Support Specialist who provides excellent customer service through all stages of the child support process. The role involves interviewing customers by phone and in person to assess service needs and determine the next steps in case management.

The specialist works to ensure timely establishment and/or enforcement of orders in compliance with State, Federal, and contractual timeframes.

Qualifications

• Minimum of 1 year of Customer Service experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.

Responsibilities

• Interviews customers by telephone and in person to determine service needs and next steps in case management.
• Initiates locate procedures to determine address, employment, and assets.
• Prepares cases and documents for review by staff attorney or supervisor.
• Maintains confidentiality and security of case information.
• Ensures all state, federal, and contractual time frames are met regarding establishing/enforcing support orders.

Skills

Customer Service

Case management

Education

High School Diploma or GED

Job description

YoungWilliams is seeking a Child Support Specialist who provides excellent customer service through all stages of the child support process. The role involves interviewing customers by phone and in person to assess service needs and determine the next steps in case management.

The specialist works to ensure timely establishment and/or enforcement of orders in compliance with State, Federal, and contractual timeframes.