Inbound Call Center Specialist – Billing & Support

Advanced Call Center Technologies, LLC.; Norman (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Advanced Call Center Technologies, LLC. is hiring a Customer Service Representative in Norman, OK. This role involves answering customer inquiries regarding billing, services, and issues to provide excellent assistance. The ideal candidate should possess strong communication skills and be able to multitask effectively while maintaining high quality.

A high school diploma or GED is required, and previous customer service experience is preferred. The position requires consistent attendance and the ability to respond positively to management directions.

Qualifications

• Excellent communication and interpersonal skills to assist customers.
• Ability to multitask while engaging with consumers.
• Good attention to detail with strong negotiation skills.

Responsibilities

• Assist customers with inquiries including billing and service issues.
• Document interactions accurately while communicating with customers.
• Maintain customer confidentiality and professionalism.

Skills

Communication Skills

Data Entry Accuracy

Problem Solving

Education

High School Diploma or GED

Job description

Advanced Call Center Technologies, LLC. is hiring a Customer Service Representative in Norman, OK. This role involves answering customer inquiries regarding billing, services, and issues to provide excellent assistance. The ideal candidate should possess strong communication skills and be able to multitask effectively while maintaining high quality.

A high school diploma or GED is required, and previous customer service experience is preferred. The position requires consistent attendance and the ability to respond positively to management directions.