Customer Care & Billing Specialist

Penske; Reading (Berks County); On-site; USD 35,000 - 50,000; Full time

Job summary

Penske is seeking motivated individuals to join our Customer Care team in Reading, United States. This role involves responding to customer requests regarding billing and contracts, ensuring accurate revenue capture, and assisting with various administrative tasks.

Ideal candidates will have strong problem-solving skills and a commitment to delivering excellent customer service. Your responsibilities will include resolving inquiries, applying adjustments to accounts, and identifying trends to enhance customer experience.

Qualifications

• Strong problem-solving skills to resolve inquiries.
• Excellent communication and customer service abilities.

Responsibilities

• Resolve internal and external inquiries related to invoices and contracts.
• Research and apply adjustments to customer accounts.
• Identify trends in inquiries and propose long-term fixes.
• Provide excellent customer service.
• Assist with various special projects as assigned.

Job description

Penske is seeking motivated individuals to join our Customer Care team in Reading, United States. This role involves responding to customer requests regarding billing and contracts, ensuring accurate revenue capture, and assisting with various administrative tasks.

Ideal candidates will have strong problem-solving skills and a commitment to delivering excellent customer service. Your responsibilities will include resolving inquiries, applying adjustments to accounts, and identifying trends to enhance customer experience.