Customer Care Coordinator

Penske Truck Leasing; Reading (Berks County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading logistics company seeks a Customer Care Coordinator to respond to customer inquiries related to billing and contracts. Ideal candidates will have strong organizational and problem-solving skills, as well as communication abilities. A Bachelor's degree is preferred, alongside 2 years of experience in customer service. This position may require travel and offers opportunities for project involvement. Regular attendance is essential.

Qualifications

• Minimum 2 years of experience interacting with customers and resolving complex issues.
• Strong customer service skills and computer skills in Microsoft Office.
• Ability to learn a broad set of processes.

Responsibilities

• Resolve inquiries related to invoices and contracts.
• Provide excellent customer service and identify trends in data.
• Participate in additional projects as assigned.

Skills

Customer service

Microsoft Office

Problem-solving

Organization

Communication

Education

Bachelor's Degree

Master's Degree

Tools

AS400

SalesForce

Job description

Position Summary

Penske’s Customer Care team is responsible for responding to internal and external customer requests regarding billing, contracts and other aspects of our customers’ administrative relationship with Penske. Coordinators assist with evaluating contract language and requirements, ensuring proper revenue capture through accurate billing and assisting with revenue enhancement projects such as our CPI and market labor survey processes.

Major Responsibilities

• Resolve unstructured internal and external inquiries related to invoices, contracts and various services provided by Penske by utilizing over a dozen different Penske systems
• Research, calculate and apply adjustments to customer accounts as needed
• Identify trends in inquiries and propose long-term fixes to better service our customers
• Provide excellent customer service
• Other projects and tasks as assigned

Qualifications

• Bachelor's Degree preferred. If no degree, equivalent work experience is required.
• Master's Degree preferred. If no degree, equivalent work experience is required.
• Minimum 2 years of experience interacting with customers and resolving complex issues
• Strong customer service skills
• Strong computer skills in Microsoft Office
• Working knowledge of Penske systems preferred (AS400, SalesForce, etc.)
• Ability to learn a broad set of processes
• Apply knowledge to proactively solve problems
• Identify trends in data and inquiries to recommend proactive solutions to management
• Strong organizational skills; ability to manage multiple projects
• Excellent written and oral communication skills
• Self-starter, motivated, can-do attitude
• Willingness to take on additional/evolving responsibilities
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, and work at the specific location required

Physical Requirements

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer