Customer Care Coordinator

Penske; Reading (Berks County); On-site; USD 35,000 - 50,000; Full time

Job summary

Penske is seeking motivated individuals to join our Customer Care team in Reading, United States. This role involves responding to customer requests regarding billing and contracts, ensuring accurate revenue capture, and assisting with various administrative tasks.

Ideal candidates will have strong problem-solving skills and a commitment to delivering excellent customer service. Your responsibilities will include resolving inquiries, applying adjustments to accounts, and identifying trends to enhance customer experience.

Qualifications

• Strong problem-solving skills to resolve inquiries.
• Excellent communication and customer service abilities.

Responsibilities

• Resolve internal and external inquiries related to invoices and contracts.
• Research and apply adjustments to customer accounts.
• Identify trends in inquiries and propose long-term fixes.
• Provide excellent customer service.
• Assist with various special projects as assigned.

Job description

Position Summary:

Penske’s Customer Care team is responsible for responding to internal and external customer requests regarding billing, contracts and other aspects of our customers’ administrative relationship with Penske. Coordinators assist with evaluating contract language and requirements, ensuring proper revenue capture through accurate billing and assisting with revenue enhancement projects such as our CPI and market labor survey processes.

Major Responsibilities:

• Resolve unstructured internal and external inquiries related to invoices, contracts and various services provided by Penske by utilizing over a dozen different Penske systems
• Research, calculate and apply adjustments to customer accounts as needed
• Identify trends in inquiries and propose long‑term fixes to better service our customers
• Provide excellent customer service
• Other projects and tasks as assigned.