Customer Care & Billing Coordinator

Ohata Shoji America Inc.; Seattle (WA); On-site; USD 42,000 - 66,000; Full time

Job summary

Ohata Shoji America Inc. in Seattle, WA is seeking a reliable and organized Customer Support Coordinator to support daily customer service, bookkeeping, receiving, payment processing, and general office operations.

This role suits someone who enjoys a small-business environment and handling diverse responsibilities. Key duties include handling customer inquiries by phone and email, managing cash payments, recording transactions, and supporting the warehouse with receiving and verification tasks.

Qualifications

• Strong customer service and communication skills.
• Comfortable communicating with customers by phone, email, and in person.
• Strong attention to detail and accuracy, especially with payments and financial records.
• Basic bookkeeping or accounting knowledge.
• Comfortable handling cash and maintaining accurate transaction records.
• Proficiency with computers, email, Microsoft Office, and Excel.
• Ability to learn and use accounting, inventory, and business management software.
• Strong organizational and time-management skills.

Responsibilities

• Answer incoming phone calls and respond to customer inquiries in a professional and friendly manner.
• Monitor and respond to customer emails regarding pricing, materials, deliveries, pickups, and other general inquiries.
• Greet customers, suppliers, vendors, and visitors.
• Communicate basic purchasing prices, procedures, and company services to customers.
• Maintain accurate customer and supplier information and communication records.
• Record daily business transactions and maintain accurate bookkeeping records.
• Enter purchases, sales, expenses, payments, and other transactions into the company's accounting system.
• Maintain and organize invoices, receipts, purchase records, and payment documentation.
• Handle cash payments to customers and suppliers according to company procedures.
• Maintain accurate records of cash received and cash paid out.
• Reconcile cash transactions and maintain supporting documentation.
• Receive customers and suppliers bringing electronic materials to the facility.
• Assist with receiving, weighing, and documenting incoming materials.
• Verify basic information including material type, quantity, weight, and purchase price.
• Enter receiving and purchasing information into the company's inventory or business management system.
• Prepare purchase receipts and other transaction documents.
• Coordinate with warehouse staff when inspection, classification, unloading, or additional verification is required.
• Ensure receiving and payment records match before completing transactions.
• Manage day-to-day office operations and help maintain an organized and professional workplace.
• Purchase, store, track, and distribute office supplies and employee supplies.
• Monitor office supply inventory and reorder items when necessary.
• Maintain company files, records, forms, and general office documentation.
• Receive and organize mail, packages, invoices, and other business documents.
• Assist with printing, scanning, filing, data entry, and document preparation.

Skills

Customer service

Communication

Attention to detail

Bookkeeping

Cash handling

Microsoft Office

Excel

Time-management

Organizational skills

Learning accounting software

Tools

QuickBooks

Accounting software

Inventory system

Job description

Ohata Shoji America Inc. in Seattle, WA is seeking a reliable and organized Customer Support Coordinator to support daily customer service, bookkeeping, receiving, payment processing, and general office operations.

This role suits someone who enjoys a small-business environment and handling diverse responsibilities. Key duties include handling customer inquiries by phone and email, managing cash payments, recording transactions, and supporting the warehouse with receiving and verification tasks.